We deliver to addresses in the United Kingdom, and delivery is free on every order.
Where we deliver
We currently deliver to addresses in the United Kingdom only. If your address is outside the United Kingdom, the checkout will not offer you a delivery method.
What delivery costs
Delivery to the United Kingdom is free, whatever you order and however much you spend. The total you see at checkout is what you pay.
How your order is sent
Once your payment is confirmed, we pass your order to our supplier, who prepares and sends the parcel. We email you a tracking number as soon as your order has been dispatched, so you can follow it. You do not need an account to place or follow an order.
How long it takes
Delivery time depends on the supplier and on the courier route. If we expect a delay we will email you. Unless we agree a later date with you, we will deliver your order within 30 days of confirming it. If we cannot, you can cancel the order and we will refund you in full.
If something is wrong with your delivery
- If your parcel is late, email orders@avelunexa.com with your order number.
- If something arrives damaged or is not what you ordered, email us the same day if you can, with a photograph of the item and the packaging. See returns and refunds for what happens next.
- If no one is home when the courier arrives, follow the courier’s instructions to rearrange delivery or collect the parcel.
Check your address
Please check your delivery address and telephone number before you pay. Couriers use the telephone number to contact you about delivery. If you make a mistake, email us straight away and we will try to correct it before the parcel is sent.
Last updated: 4 October 2026