The quickest way to reach us is by email. Please include your order number if your question is about an order.
We read every message and answer as soon as we can. Please do not send card numbers or passwords by email: we never need them.
What to write to us about
- Your order: where it is, a change to the delivery address or a problem with the tracking number.
- Returns and refunds: to cancel an order, to return an item or to ask about a refund. See returns and refunds.
- A faulty, damaged or incorrect item: please attach a photograph of the product and its packaging.
- Questions about a product: its size, how it is powered or how to care for it.
- Your personal information: to ask for a copy, a correction or a deletion. See our privacy policy.
About AVELUNEXA
AVELUNEXA (avelunexa.com) is an online shop for adults in the United Kingdom, with vibrators, couples’ toys, anal toys, toys for men and BDSM accessories.
What to include in your email
- Your order number, which is in your order confirmation email.
- The name and email address you used to order.
- A short description of the question or problem and, for a faulty or damaged item, a clear photograph of it and of its packaging.
Before you write
Many answers are already on the site. Our delivery information explains how and when orders are sent, our FAQs cover the most common questions and the guides on each category page explain how to choose and care for a product.
Ordering and payment
You can order without an account. You pay at checkout with PayPal or with a debit or credit card through PayPal’s secure checkout. If a payment does not go through, check the details and try again, or email us and we will help.
Last updated: 4 October 2026